Frequently Asked Questions (FAQ)
3 Nov 2016

Renters Guide

 Calder  Rent A Car LLC (Dubai)

TERMS AND CONDITIONS – ANNEXURE – 1

Calder Rent A Car LLC hereinafter referred to as “LESSOR” being the lawful owner of the Car described overleaf, hereby rents to the customer, hereinafter referred to as “HIRER” who signed overleaf subject to all Terms & Conditions herein on this Rental Agreement in consideration whereof the HIRER acknowledges and agrees that:

1. Incase of Confiscation of the vehicle hirer shall be responsible to bear all the Fees/Fines and value of the vehicle and the due rent.

2. Hirer hereby acknowledges that he/she has fully inspected the car, checked its serviceability and accepted the car as its present condition and will return in same condition at the end of the Rental Agreement.

3. The vehicle was delivered to Hirer in good condition as per check-out inspection and hirer undertakes to keep sufficient level of fuel, water & oil in vehicle.

4. The hirer is not allowed to take car out of United Arab Emirates & no rental refund will be made in case HIRER Terminates Rental Contract before Expiry Date. A refund can be done in some cases based on management sole discretion.

5.The hirer is forbidden to transfer and carry any items that are not allowed in the law of U.A.E, such as alcohol drinks and other forbidden items.

6. A deposit of AED 1500 shall be retained for 3 weeks from the date of return of car & will be returned thereafter, if no dues.In the event of accident where Hirer at Fault or Hit & Run Case Insurance Excess Charges / Deductible AED 1500 is payable.

7. In case of an accident resulting from the driver/hirer being under the influence of alcohol or any other substitute having the same effect then the Hirer has to pay complete compensation for the damages occurred to the vehicle & any legal costs involved to release the car.

8. The hirer agrees to pay for all traffic fines and parking tickets during the rental period, with additional Administration Fees of AED 35/- per fine. The company reserves the rights within one year of the end of such rental contract, to claim any such unpaid amounts from the hirer.

9. It is hereby agreed upon between the hirer and the LESSOR that in Case of Total loss / Cancellation of vehicle by UAE Police / RTA Dept. (vehicle beyond economical repairs) the hirer agrees to pay the company total amount of AED 5500/-(Not applicable if the hirer not at fault).

10. Hirer not allowed to take vehicle for repairs, should inform LESSOR for any service required (All repairs should be done at agency workshops only).

11. Hirer should inform any abnormality/malfunctioning in the vehicle with-in 1 hour of start of contract, any abnormality/malfunctioning detected later will be repaired/replaced at hirer’s cost.

12. Hirer is not allowed to hand over /give up possession of the vehicle to any other person.

13. No permission to use the vehicle outside U.A.E, insurance policy valid inside U.A.E only.

14. LESSOR permission is required to extend the rent period, any hirer driving with expired contract remains totally liable for damages out of any accident during such period.

15 Hirer has to visit LESSOR office for extension of contract / collection / delivery / service, etc.

16. The hirer who bears a UAE license that hasn’t passed a year on it from the date of issue or if the hirer is less than 23 years old will be responsible for all the damage occurred of any accident / an excess of DHS 1500 + 10% of claim/loss amount.

17. The LESSOR is not responsible for any cash or valuables belonging to the hirer that may be lost whilst the vehicle is in HIRER’s possession or after the entire period of the hire when car is returned back to LESSOR.

18. The hirer must ensure that the vehicle is parked in a safe and secure place when it is not in use. Any damage caused to the vehicle including damage due to acts of god will be the sole responsibility of the hirer as these damages cannot be claimed from the insurance.

19. The Renter is allowed to drive- 250 km/day on daily rentals, 1500kms/week on weekly rentals & 5000 Kms/month on monthly rentals, above that, will be charge 35 fils per additional Km.

20. The hirer agrees to return the vehicle with same quantity of fuel or pay for the same at the end of the rent period as delivered at start of rental contract.

21. The hirer agrees that in case of any breach of contract, LESSOR reserves rights to repossess the car back and charge hirer any loss of income that may be incurred due to hirer’s breach of contract.

22. No articles which might cause damage to the vehicle or its upholstery shall be transported in the vehicle, any damage to interiors / exteriors / tires /upholstery / electronic gadgets/ any part of vehicle will be charged to hirer at AGENCY prices.

23. Hirer is not allowed to smoke/drink/eat inside vehicle, else any damage/foul smell arising will be charges to hirer.

24.The hirer agrees to use the vehicle for the purpose for which it has been licensed. The rented vehicle shall not be used for Motor sport events, racing, rallying and speed testing towing of the vehicle and transport of goods in violation of U.A.E Rules.

25. In case of Hirer absconding / not responding for consecutive 2 days, company reserves rights to repossess the car and claim from hirer any loss that company incurs due to Hirer, at the same time hirer cannot claim any damages from LESSOR.

26. Window tinting is NOT ALLOWED, any HIRER applying WINDOW TINT FILM will be responsible for FINES and LESSOR can charge any damage/removal charges that may arise due to application of TINT FILM on the rented car.

27. Hirer is not allowed to let any person, which is not specified on the contract, drive the vehicle. Driving the car without prior permission from LESSOR will result in a 5000 AED penalty charge and possibility of legal action being taken against the Hirer.

28. The Hirer agrees to bear all legal costs incurred in recovering any outstanding amount owed by the Hirer.

Schedule of Charges / Fees:

Calder Car Rental FZE / Calder Rent A Car LLC is committed to enhance the quality of services provided to the Hirer, will do its best to provide the hirer with clean, washed vehicles on the start of Rental Contract, Hirer is expected to return the vehicle in same condition as provided on start of rental contract, however below mentioned charges are applicable:

S.no

Description of charges & conditions

Amount (AED)

1

Cleaning charges (If vehicle returned in dirty conditions)

150

2

Delay in payment beyond 7 days of due  date

15.00/Day

3

Fines / traffic violations (in addition to original amount as per authorities)

35/fine

4

De-odorizing charges (applicable in case of smoking/drinking/eating in vehicle)

275

5

Delivery / Collection Charges (Abu Dhabi)

125

6

Delivery / Collection Charges (Dubai/Sharjah

65

7

Delivery of additional key in event of Loss of key of vehicle (cost of new as per agency)

500+cost of new key

8

Cheque Bounce Charges

300/cheque

9

Minimum Legal Charge per case opening but not limitted to. Additional charges will

apply for lawyers , court fees and other related fees

500/case

Welcome to our Privacy Policy

— Your privacy is critically important to us.

Calder rent a car llc is located at:

 

Calder rent a car llc

office m09 , the light commercial tower dubai

dubai, united arab emirates

97144327836

It is Calder rent a car llc’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://caldercarrentals.com (hereinafter, “us”, “we”, or “https://caldercarrentals.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

 

– Website Visitors

Like most website operators, Calder rent a car llc collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Calder rent a car llc’s purpose in collecting non-personally identifying information is to better understand how Calder rent a car llc’s visitors use its website. From time to time, Calder rent a car llc may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Calder rent a car llc also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://caldercarrentals.com blog posts. Calder rent a car llc only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

 

– Gathering of Personally-Identifying Information

Certain visitors to Calder rent a car llc’s websites choose to interact with Calder rent a car llc in ways that require Calder rent a car llc to gather personally-identifying information. The amount and type of information that Calder rent a car llc gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://caldercarrentals.com to provide a username and email address.

 

– Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

– Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Calder rent a car llc and does not cover the use of cookies by any advertisers.

 

 

– Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

 

– Https://caldercarrentals.com uses Google AdWords for remarketing

Https://caldercarrentals.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

 

– Aggregated Statistics

Calder rent a car llc may collect statistics about the behavior of visitors to its website. Calder rent a car llc may display this information publicly or provide it to others. However, Calder rent a car llc does not disclose your personally-identifying information.

 

 

– Cookies

To enrich and perfect your online experience, Calder rent a car llc uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Calder rent a car llc uses cookies to help Calder rent a car llc identify and track visitors, their usage of https://caldercarrentals.com, and their website access preferences. Calder rent a car llc visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Calder rent a car llc’s websites, with the drawback that certain features of Calder rent a car llc’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Calder rent a car llc’s use of cookies.

 

– E-commerce

Those who engage in transactions with Calder rent a car llc – by purchasing Calder rent a car llc’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Calder rent a car llc collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Calder rent a car llc. Calder rent a car llc does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

 

– Business Transfers

If Calder rent a car llc, or substantially all of its assets, were acquired, or in the unlikely event that Calder rent a car llc goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Calder rent a car llc may continue to use your personal information as set forth in this policy.

 

Privacy Policy Changes

Although most changes are likely to be minor, Calder rent a car llc may change its Privacy Policy from time to time, and in Calder rent a car llc’s sole discretion. Calder rent a car llc encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

 

– Privacy policy for Calder Rent A Car LLC