Frequently Asked Questions (FAQ)
3 Nov 2016

Renters Guide

 Calder  Rent A Car LLC (Dubai)


Calder Rent A Car LLC hereinafter referred to as “LESSOR” being the lawful owner of the Car described overleaf, hereby rents to the customer, hereinafter referred to as “HIRER” who signed overleaf subject to all Terms & Conditions herein on this Rental Agreement in consideration whereof the HIRER acknowledges and agrees that:

1. Incase of Confiscation of the vehicle hirer shall be responsible to bear all the Fees/Fines and value of the vehicle and the due rent.

2. Hirer hereby acknowledges that he/she has fully inspected the car, checked its serviceability and accepted the car as its present condition and will return in same condition at the end of the Rental Agreement.

3. The vehicle was delivered to Hirer in good condition as per check-out inspection and hirer undertakes to keep sufficient level of fuel, water & oil in vehicle.

4. The hirer is not allowed to take car out of United Arab Emirates & no rental refund will be made in case HIRER Terminates Rental Contract before Expiry Date. A refund can be done in some cases based on management sole discretion.

5.The hirer is forbidden to transfer and carry any items that are not allowed in the law of U.A.E, such as alcohol drinks and other forbidden items.

6. A deposit of AED 1500 shall be retained for 3 weeks from the date of return of car & will be returned thereafter, if no dues.In the event of accident where Hirer at Fault or Hit & Run Case Insurance Excess Charges / Deductible AED 1500 is payable.

7. In case of an accident resulting from the driver/hirer being under the influence of alcohol or any other substitute having the same effect then the Hirer has to pay complete compensation for the damages occurred to the vehicle & any legal costs involved to release the car.

8. The hirer agrees to pay for all traffic fines and parking tickets during the rental period, with additional Administration Fees of AED 35/- per fine. The company reserves the rights within one year of the end of such rental contract, to claim any such unpaid amounts from the hirer.

9. It is hereby agreed upon between the hirer and the LESSOR that in Case of Total loss / Cancellation of vehicle by UAE Police / RTA Dept. (vehicle beyond economical repairs) the hirer agrees to pay the company total amount of AED 5500/-(Not applicable if the hirer not at fault).

10. Hirer not allowed to take vehicle for repairs, should inform LESSOR for any service required (All repairs should be done at agency workshops only).

11. Hirer should inform any abnormality/malfunctioning in the vehicle with-in 1 hour of start of contract, any abnormality/malfunctioning detected later will be repaired/replaced at hirer’s cost.

12. Hirer is not allowed to hand over /give up possession of the vehicle to any other person.

13. No permission to use the vehicle outside U.A.E, insurance policy valid inside U.A.E only.

14. LESSOR permission is required to extend the rent period, any hirer driving with expired contract remains totally liable for damages out of any accident during such period.

15 Hirer has to visit LESSOR office for extension of contract / collection / delivery / service, etc.

16. The hirer who bears a UAE license that hasn’t passed a year on it from the date of issue or if the hirer is less than 23 years old will be responsible for all the damage occurred of any accident / an excess of DHS 1500 + 10% of claim/loss amount.

17. The LESSOR is not responsible for any cash or valuables belonging to the hirer that may be lost whilst the vehicle is in HIRER’s possession or after the entire period of the hire when car is returned back to LESSOR.

18. The hirer must ensure that the vehicle is parked in a safe and secure place when it is not in use. Any damage caused to the vehicle including damage due to acts of god will be the sole responsibility of the hirer as these damages cannot be claimed from the insurance.

19. The Renter is allowed to drive- 250 km/day on daily rentals, 1500kms/week on weekly rentals & 5000 Kms/month on monthly rentals, above that, will be charge 35 fils per additional Km.

20. The hirer agrees to return the vehicle with same quantity of fuel or pay for the same at the end of the rent period as delivered at start of rental contract.

21. The hirer agrees that in case of any breach of contract, LESSOR reserves rights to repossess the car back and charge hirer any loss of income that may be incurred due to hirer’s breach of contract.

22. No articles which might cause damage to the vehicle or its upholstery shall be transported in the vehicle, any damage to interiors / exteriors / tires /upholstery / electronic gadgets/ any part of vehicle will be charged to hirer at AGENCY prices.

23. Hirer is not allowed to smoke/drink/eat inside vehicle, else any damage/foul smell arising will be charges to hirer.

24.The hirer agrees to use the vehicle for the purpose for which it has been licensed. The rented vehicle shall not be used for Motor sport events, racing, rallying and speed testing towing of the vehicle and transport of goods in violation of U.A.E Rules.

25. In case of Hirer absconding / not responding for consecutive 2 days, company reserves rights to repossess the car and claim from hirer any loss that company incurs due to Hirer, at the same time hirer cannot claim any damages from LESSOR.

26. Window tinting is NOT ALLOWED, any HIRER applying WINDOW TINT FILM will be responsible for FINES and LESSOR can charge any damage/removal charges that may arise due to application of TINT FILM on the rented car.

27. Hirer is not allowed to let any person, which is not specified on the contract, drive the vehicle. Driving the car without prior permission from LESSOR will result in a 5000 AED penalty charge and possibility of legal action being taken against the Hirer.

28. The Hirer agrees to bear all legal costs incurred in recovering any outstanding amount owed by the Hirer.

Schedule of Charges / Fees:

Calder Car Rental FZE / Calder Rent A Car LLC is committed to enhance the quality of services provided to the Hirer, will do its best to provide the hirer with clean, washed vehicles on the start of Rental Contract, Hirer is expected to return the vehicle in same condition as provided on start of rental contract, however below mentioned charges are applicable:

Description of charges & conditions

Amount (AED)


Cleaning charges (If vehicle returned in dirty conditions)



Delay in payment beyond 7 days of due  date



Fines / traffic violations (in addition to original amount as per authorities)



De-odorizing charges (applicable in case of smoking/drinking/eating in vehicle)



Delivery / Collection Charges (Abu Dhabi)



Delivery / Collection Charges (Dubai/Sharjah



Delivery of additional key in event of Loss of key of vehicle (cost of new as per agency)

500+cost of new key


Cheque Bounce Charges



Minimum Legal Charge per case opening but not limitted to. Additional charges will

apply for lawyers , court fees and other related fees